Online Safety Guide

Online safety basics

We're here to help you have a positive, fun, and safe experience when meeting and messaging other members.

Don't Send Money or Share Financial Information

Never send money to anyone you meet on the app, even if they say it's an emergency. It's almost impossible to reverse sending or wiring money or trace where the money went. If another member asks you for money or financial information, report it to us right away.

For tips on avoiding romance scams, check out some advice from the U.S Federal Trade Commission.

Protect Your Personal Information

Never share private personal information (social security number, home or work address, details about your daily routine) with someone you don't know. If you're a parent, it's best to limit what you share about your kids on your profile and when you're just getting to know someone. Just to be safe, avoid sharing your children's names, where they go to school, their ages, and genders.

When messaging other members on chemistry, trust your instincts and only share your contact information when you feel genuinely comfortable doing so. Consider using a secondary phone number or messaging app for added privacy. If you're not ready to exchange phone numbers yet, communicate your boundaries politely and respectfully. A genuine connection will respect your pace and comfort level.

Be Wary of Long Distance and Overseas Relationships

Anyone who won't meet in person, talk on a phone/video call, or who lies about where they're from, is not it. If someone avoids your questions, asks for money, or pushes for a serious relationship before meeting you, that's a red flag.

Report All Suspicious and Offensive Behavior

You know when someone has crossed the line. If and when they do, we want to know about it. You can block and report anyone who violates our terms. Here are some examples of violations:

Requests for money or donations
Underage users
Harassment, threats, and offensive messages
Inappropriate or harmful behavior during or after meeting in person
Fraudulent profiles
Spam or solicitation including links to commercial websites or attempts to sell products or services

You can report any concerns about suspicious behavior from any profile page or by contacting support@chemistryu.com. For more info, check out our Community Guidelines.

Contacting Customer Care

We'll never (and we mean never) ask you for your password, to share your screen with us, or ask for payment to receive customer support. If you need to contact us, reach out to our team at our support@chemistryu.com. We don't give general support over the phone, so support phone numbers found in a Google search won't connect you to us.

Safety and Reporting

Reporting a profile, photo, or message

Reporting Guide

In the online world, harassment, bullying, and unwanted sexual messages can happen more than they should, and we also know that the ability to report bad behavior is a key part of feeling safe while online dating. Whether something is big or small, our Support teams are here to support you in any way we can. Reporting another member who's violated our Community Guidelines or Terms of Use will help our team take action so that member doesn't hurt anyone else's experience.

How do I know I am safe when I make a report? When you report a concern, it is completely anonymous. We never share your information with anyone else, and no members will ever know who reported the concern. We also don't share the substance of why you are reporting them, so you can feel safe making the report.
What happens after I make a report? Your report helps us maintain a safe space for all of our users. A member of our team will be reviewing the information you provided.
What reporting reason should I pick? We suggest picking the report reason that feels most true to your experience.

How can you report a profile, message, or photo on chemistry?

Reporting through the Profile View:

In the chemistry app, go to the user's profile.
Tap the three dots in the top right corner of the screen. This will bring up a menu, which includes Report.
Select Report and choose the options that best describe the violation. Continue to follow the on-screen instructions.

Reporting through DMs:

In your DM thread, tap the three dots in the top right corner of the screen. This will bring up a menu, which includes Report.
Select Report and choose the options that best describe the violation. Continue to follow the on-screen instructions.

Reporting by Contacting Customer Care:

Email support@chemistryu.com and provide a summary of the violation.

False Reporting

We're committed to creating a relaxed and easy-going community here. Your privacy and safety are extremely important to us, and we know that you're putting your trust in us when you join our community.

We believe being able to report someone for bad behavior is a core part of feeling safe on chemistry. We always take your reports seriously. Before you send in a report, just double-check that it's relevant by reading our Community Guidelines.

One thing we don't tolerate is malicious or discriminatory reporting against other members. We do everything we can to keep our community honest and authentic. If you feel someone is maliciously reporting your account, feel free to contact us, and we would be happy to look into it.

IRL Safety Guide

If you're meeting a new person, it can be exciting, but don't forget to protect yourself. Take a look at our tips below to stay safe!

Don't be in a Rush

Take your time and get to know the other person before agreeing to meet. Don't be afraid to ask questions to screen for any potential red flags or personal deal breakers. A FaceTime, Zoom, or Skype video are all great screening tools.

Meet in Public, Stay in Public

Meet for the first few times in a busy, public place—never at your home, your date's home, or other private location. If your date pressures you to go anywhere private, end the date.

Tell Someone About Your Plans

Tell a friend or family member your date plans, including when and where you're going. Have your cell phone charged and close by so you can easily reach out to someone if needed.

Plan Your Transportation

We want you to be in control of how you get to and from your date so you can leave whenever you want. If you're driving yourself, it's a good idea to have a backup plan, like a ride-share app or a friend to pick you up.

Know Your Limits

If you use any drugs or drink alcohol, just proceed with caution. Don't do anything you're not comfortable with. If your date tries to pressure you to do something you don't want to do, end the date.

Don't Leave Drinks or Personal Items Unattended

Only have drinks poured or served directly from a bartender or server. A lot of substances that are slipped into drinks to facilitate sexual assault are odorless, colorless, and tasteless, so it's important to have eyes on your drink. Also, keep your phone, purse, wallet, and anything containing personal information close by.

If You Feel Uncomfortable, Leave

No explanation needed. If you're not feeling it, it's more than okay to end a date early. Ask a bartender or server for help if things escalate.

Sexual Health and Consent

Protect Yourself

When used correctly and consistently, condoms can significantly reduce the risk of contracting and passing on STIs like HIV. But, be aware of STIs like herpes or HPV that can be passed on through skin-to-skin contact. The risk of contracting some STIs can be reduced through vaccination.

Know Your Status

Not all STIs show symptoms, and you don't want to be in the dark about your status. Stay on top of your health and prevent the spread of STIs by getting tested regularly. Here's where you can find a clinic near you (US only).

Talk About It

Communication is key. Talk about sexual health and STI testing before getting intimate with a new partner. Need help starting the conversation? Here are some tips.

No Means No

Sex should always start with consent, whether it's with a new or long-term partner. Consent is all about respecting boundaries and can be withdrawn at any time. Read more about it here. Remember - even if you follow these tips, no method of risk reduction is perfect. If you have a negative experience, please know that it is not your fault and help is available. Report any incidents to support@chemistryu.com and consider reaching out to one of the resources below.

If you feel you are in immediate danger or need emergency assistance, call 911 (U.S. or Canada) or your local law enforcement agency.

RAINN's National Sexual Assault Hotline

1-800-656-HOPE (4673) | online.rainn.org | https://www.rainn.org

Planned Parenthood

1-800-230-7526 | https://www.plannedparenthood.org

National Domestic Violence Hotline

1-800-799-SAFE (7233) or 1-800-787-3224 | https://www.thehotline.org

National Human Trafficking Hotline

1-888-272-7888 or text 233733 | https://www.humantraffickinghotline.org

National Sexual Violence Resource Center

1-877-739-3895 | https://www.nsvrc.org

National Center for Missing & Exploited Children

1-800-THE-LOST (843-5678) | https://www.cybertipline.com

Cyber Civil Rights Initiative

1-844-878-2274 | https://www.cybercivilrights.org

VictimConnect - Crime Victim Resource Center

1-855-4VICTIM (855-484-2856) | https://www.victimconnect.org

FBI Internet Crime Complaint Center

https://www.ic3.gov

LGBT National Help Center

1-888-843-4564 | https://www.glbtnationalhelpcenter.org

Trans Lifeline

1-877-565-8860 (US) or 1-877-330-6366 (CA) | https://www.translifeline.org

Additionally, if you are aware of anyone who violates our Terms of Use, please report them to using profile screens on chemistry or emailing support@chemistryu.com.